Protection Plan
Keep your phone running — even when life happens.
Cracks, drops, spills, and battery wear, covered by the Canadian team that refurbished your phone. Honest deductibles, no runaround.
Simple, honest protection.
A full year of complete coverage for one straightforward price — added right at checkout.
- Accidental damage — drops, cracks, spills
- Mechanical & functionality failures
- Battery replacement below 80% health
- One repair or replacement claim
- Repaired in-house by our Canadian team
Clear about what you get — and what you don't.
No fine-print surprises. Here's exactly where the plan steps in.
✓ Covered
- Cracked or shattered screens
- Drops and physical damage
- Liquid and water damage
- Charging port, buttons, speakers, mic, cameras
- Wi-Fi, Bluetooth & cellular faults
- Battery that drops below 80% health
✕ Not covered
- Lost or stolen phones
- Cosmetic scratches that don't affect use
- Intentional damage or misuse
- Unauthorized third-party repairs
- Data loss (back up before service)
Simple, honest, and local.
Backed by the Canadian team that refurbished your phone — no third-party runaround.
Battery is included
A battery that drops below 80% health is covered under the plan — you just pay your deductible.
Repaired in-house
The same Canadian team that inspected your phone handles the repair — trusted since 2018.
Honest & clear
Transparent deductibles and plain-language terms. What's covered and what isn't, stated up front.
Three steps, no runaround.
Tell us what happened
Email or call us, and send a photo if it's accidental damage. We confirm coverage and your deductible.
Pay your deductible
An amount based on your phone's price — from $29. We cover parts, labour and shipping beyond it.
Fixed or replaced
Ship it to us or drop by. We repair and return it — and if we can't fix it, we replace it.
Have a plan and something happened? Start here — it takes about two minutes.
Fair, and scaled to your phone.
A screen for a flagship costs far more than one for an entry phone, so the deductible scales with what you paid. You only pay it when you make a claim.
| Your phone's price (pre-tax) | Repair | Replacement |
|---|---|---|
| Under $250 | $29 | $79 |
| $250 – $500 | $49 | $109 |
| Over $500 | $79 | $149 |
Good to know.
How many claims do I get?
One claim — a single repair or replacement — during your coverage year. A battery replacement below 80% health counts as that claim.
When does coverage start?
The day you receive your phone, and it runs for a full year from that date.
What will I pay if I make a claim?
A deductible based on what you paid for the phone — $29 to $79 for a repair, $79 to $149 for a replacement. Ready to file? Make a claim »
Are lost or stolen phones covered?
No — this plan covers damage and failures, not loss or theft. Keeping that out is part of what lets us offer it directly and keep it affordable.
Can I cancel?
Yes. Cancel within 30 days for a full refund if you haven't made a claim (Quebec residents have a 10-day right under the Consumer Protection Act). After that, a pro-rata refund applies.
Is the plan transferable?
No — the plan stays with the original purchaser and the original phone.
This Plan is a service contract provided directly by NEED-A-PHONE INC, not insurance. It is offered in addition to your free legal warranty and our standard 90-day warranty. Loss and theft are not covered, and the plan is non-transferable.