Upgrade Your Tech, But For Less.

  • Secure and hassle-Free

    You can shop with confidence. Every device includes a 90-day warranty for repair or replacement. If you change your mind, return it within 30 days of delivery for a full refund.

  • Affordable Prices

    Save up to 60% off sticker price by shopping our pre-owned phones and own an awesome device without breaking the bank.

  • Use any Network Provider

    Say goodbye to credit checks, lengthy contracts and all the fees associated with them. Pair our pre-owned phones with your existing plans or decide on something new.

  • Better for our planet

    Buying pre-loved device is not only an excellent financial decision, it's a great eco-friendly choice, you're helping us reduce CO2 emissions & e-waste going into the landfills; BRAVO!

The Devices Everyone's Grabbing

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Why Buy Unlocked Second-Hand Phones From Us?

From our obsessive quality control to expert product knowledge, building trust and providing five-star service is ingrained in our DNA. We promise, if you don’t love it, we’ll make it right.

Secure and hassle-Free

Use any Network Provider

Affordable Prices

Tested by 3 Human experts

Flexible payments

Accessible & Dedicated support

Shop Used Phones Buy Collections

$199 or Less

E-Sim compatible

Photography heavyweights

5G compatible

Tablets

Charged Wirelessly
Samsung
4.8 ★★★★★ Google Reviews
Over 5k+happy customers

Trusted by customers since 2018

Real people, real reviews

We’re committed to providing thoughtful, top-notch service. See what our customers have to say about their experience.

Troy Garganop

Troy Garganop

★★★★★

Yes, I had the phone not even in one week. Also it in good condition for the use. It's in good shape when I got my phone. Thanks you guy for the phone. Love it.

Ted Banks

Ted Banks

★★★★★

After having bad luck with a refurbished i-Phone from Amazon I was very lucky to find Need-a-Phone. I reviewed their listings for a refurbished iPhone 13 mini and was delighted with the result. My phone arrived a bit earlier than I expected. When I set it up and transferred my data I found that the battery health was actually significantly higher than the minimum in their specifications. It was in great physical condition as well, with no scratches and a pristine screen. The cost was very close to the one from Amazon that I had to return. Need-a-Phone met or exceeded all of my expectations. My next order for a phone will be with them for sure!

K V

K V

★★★★★

I received my phone writhing a few buisiness days of ordering it. Communication with need-a-phone was prompt and courteous. The phone arrived in pristine condition and battery was at 100%. I even received a follow up email to be sure everything was satisfactory.

Cyndie Weatherbee

Cyndie Weatherbee

★★★★★

I ordered an iPhone 11 64 GB from need-a-phone.caand it arrived securely packaged and the phone was very clean.. (an important part of the whole experience).I use my iPhone everyday and I'm pleased with its' performance.I believe in supporting Canadian businesses 🇨🇦 that take pride in their work.

mckenzie

mckenzie

★★★★★

Phone arrived in 3 days! Great deal. Runs Perfectly. Battery life is 100%. I’m happy with my purchase from Need-a-phone.ca! 😁

Leah Ziegler

Leah Ziegler

★★★★★

I"m really glad I went this route to find a new phone. It was exactly as advertised. Price was good. Delivery was very quick. I hope I don't have to replace my phone again for a very long time, and when I do I will order through here again.

Randy H

Randy H

★★★★★

Need-a-phone is excellent for supplying newish iPhones! I was looking at Amazon for a different iPhone! But the reviews weren’t that good for the one I wanted, so Facebook displayed need-a-phone! I was sceptical but checked out the company and found great reviews and BBB cert! So selected an excellent rated iPhone 13 at a great price and ordered on a Sunday and received Tuesday morning in Edmonton! I am very pleased with the condition, operation, battery life and ordering process! All very very good! Overall I would highly recommend Need-a-phone for anyone wanting a newish phone with no high contracts(I have a BYOD with Shaw/Rogers)

Rizwan Kara

Rizwan Kara

★★★★★

Got an iPhone in perfect condition as I was expecting. Really met my expectations!The price was attractive and I will just have to set it up when I am traveling to Europe in a few days ;-)

Kevin Klassen

Kevin Klassen

★★★★★

My old phone was giving me some trouble so I upgraded to a new phone today. The process was quick, the price was good and Kunal was extremely knowledgeable and helpful.

✓Verified customer feedback

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iPhone 15 Pro Titanium smartphone front and back view
Samsung Galaxy S24 Ultra with S Pen
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Major OS Update End (Est)
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Core services like calling, texting, browsing, and photography continue to operate on an unsupported iPhone, but apps created by other companies may lose compatibility.

Apple Watch Supported
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The Latest in Refurbished Tech

Got A Used Mobile Phone Sitting In A Drawer?

There's money in that phone, and we will ensure you get the best price out of it. Our Trade-in program is an easy, contract-free way to make cash, help the planet, and clear out your old tech.

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Frequently Asked Questions - Used and Refurbished Phones

Are refurbished phones really good?

Yes, buying a second-hand or refurbished phone can be an excellent choice if you want to save money without sacrificing quality. At need-a-phone, every refurbished device is tested, cleaned, and backed by a 90-day warranty, giving you confidence that your phone will work properly.

Will chargers be included with my refurbished mobile?

Yes, We provide a wall plug and a charging cable with all our devices.

What is your return policy?

We offer a 90-day warranty covering eligible device-related issues, along with a 30-day return window for change-of-mind returns.

All returned devices are inspected before a refund, replacement, or exchange is processed. Returns must be in their original condition.

If an exact replacement is unavailable, we may offer an exchange for a similar device, a repair, or a refund, depending on the situation.

Please note that our warranty does not cover physical, accidental, or water damage. If your device arrives damaged during shipping, please contact us within 2 days at hello@need-a-phone.ca so we can assist you promptly.

How long is the warranty on phones?

Every phone purchased comes with a 90-day warranty that covers functionality issues not caused by accidental or liquid damage.

What does the warranty cover?

The warranty covers defects in hardware or performance, such as charging, speaker, microphone, or button issues. However, it does not cover water damage, physical damage such as cracks, dents, or broken glass, and normal wear and tear, like scratches or cosmetic blemishes.

How do I trade in my device?

To trade in your device, visit our Trade-In page and follow the simple steps. Start by selecting your Device Type, then choose the Brand, Model, Color, and Storage of your device. Finally, select the Condition that best matches your device. We provide clear condition descriptions to help you choose accurately. Once all details are selected, the system will instantly show you the amount you will receive for your device.

After confirming your trade-in value, you will be asked to fill out your address information so you can receive your free shipping label.

Once your information is submitted, you will receive an email within 24 hours containing your shipping label and complete instructions on how to send in your device. After we receive and inspect your device, your payment will be processed promptly.

How will I get paid for my trade-in?

We offer two main payment options on our website: E-Transfer and PayPal. When submitting your trade-in, simply select your preferred payment method and provide the required details.

If you would like to request a different payment option, you can contact us at hello@need-a-phone.ca, and our team will be happy to assist you.

Customers who prefer to visit our store in person can also choose to receive their payment in cash after the device inspection is completed.

What if my device is not listed on the trade-in page?

If your device is not listed on our Trade-In page, you can still trade it in. Simply send us a message through the chat option on our website or email us at hello@need-a-phone.ca with your device details. Our team will review the information and provide you with the best possible price for your item.

Is it worth buying a second-hand phone?

If you are looking for an affordable alternative, buying a second-hand phone can be a smart investment. However, it is important to opt for a trusted provider with good reviews to avoid issues such as physical damage and poor battery health. At need-a-phone, each phone is inspected thoroughly and backed by a 90-day guarantee, helping you buy a high-quality phone at good rates.

Do your phones work with any network provider?

Yes, all of the devices in our collection are unlocked and compatible with Canada’s major carriers. That means you’re free to choose the plan and provider that works best for you.”

How are device grades defined?

  • Fair: The screen may show visible scratches, and the body will display noticeable signs of wear.
  • Good: The screen is in near-perfect condition, with only minor micro-scratches on the body.
  • Excellent: Looks almost brand new; micro-scratches are barely visible, even when viewed within eight inches.

How long will my items take to arrive?

If you choose standard shipping, your refurbished mobile phones arrive within 3 to 5 business days. On the other hand, refurbished phones with the next-day shipping option arrive in just 1 business day if you place your order before 3:00 PM CST.

How do you ensure the phones aren’t stolen?

Every device we sell is thoroughly checked against the Canadian Wireless Telecommunications Association’s blacklist to ensure it has not been reported lost or stolen.

Do refurbished phones last as long as new ones?

Yes, if properly cared for, a refurbished phone can last just as long as a brand-new model. Since all hardware is tested and repaired if needed, performance is not compromised.

Will my refurbished phone have a brand-new battery?

Not always, but the battery will be tested for health. If it’s below 83% capacity, it is replaced with a high-quality third-party battery before being sold.

Buy Phones in Canada – Best Mobile Phone Store for iPhones, Android & Tablets

Need A Phone is a Canadian-owned business with a storefront in Winnipeg, trading since 2018. We sell refurbished and used phones, tablets and phone accessories, and nothing else, which is how we keep our standards high. Whether you want a recent flagship or a dependable everyday phone, buying refurbished is a straightforward way to get more device for your money.

Where to buy unlocked phones in Canada

Every device we sell is fully unlocked and ready for the carrier you already use, including Telus, Rogers, Bell, Koodo, Fido, Freedom Mobile, Public Mobile and Chatr. There are no contracts and no credit checks. We stock Apple, Samsung, Google and Motorola, from recent flagship models to straightforward everyday handsets, and our team can confirm carrier compatibility before you buy.

Refurbished iPhones and Android phones

Our range covers refurbished iPhones alongside Android phones from Samsung, Google and Motorola. Every device is tested and graded Excellent, Good or Fair, so you know what the screen and body will look like before you order. Any battery that tests below 83% health is replaced before the phone is listed.

Tablets in Canada

We also carry refurbished tablets, including iPads and Samsung Galaxy Tab models. They go through the same testing and grading as our phones, and they suit reading, browsing, streaming and schoolwork.

How we check every device

Each device is inspected and cleaned by our technicians, then checked against the Canadian Wireless Telecommunications Association blacklist to confirm it has not been reported lost or stolen.

Warranty, returns and shipping

Every device comes with a 90-day warranty covering functional faults, and a 30-day return window if you change your mind. Shipping is free across Canada and standard delivery usually takes three to five business days. Our support team is available by phone, email and chat if you need help choosing a device or setting it up.